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How COVID-19 Changed the On-demand Food Delivery?

How COVID-19 Changed the On-demand Food Delivery?

The spread of COVID-19 pandemic has turned things upside down for many of us. Having to stay at home is one thing. Not being able to buy even the basic groceries (due to empty shelves in supermarkets) is another. Partying is an idea of the past. Work from home is the in thing.
Businesses have shut down temporarily. Restaurants and eateries are no exception. Only take-outs or home deliveries are open. And that is where things seem positive. Everyone stayed indoors. But the police department, medical staff, and delivery agents were working non-stop. Companies have started hiring more delivery agents to keep up with the demand.
Changing Trends in Food Deliveries
The pandemic has brought an unexpected change in our lives. The trends in food deliveries changed. On-demand food deliveries have increased during the lockdown. FoodBoss collected data to show the surge in demand.
Some companies tried to make a profit of the demand by increasing the food delivery fee. Other companies such as UberEats removed delivery fee for local restaurants (in the US and Canada). Grubhub has paused collecting a commission from restaurants for the time being.
Big names like Amazon and Dominos are hiring more delivery personnel to keep up with the demand. Some are even increasing the pay for the delivery personnel to motivate and support them. The delivery personnel is risking their lives by working during the pandemic.
Some companies feel that focusing on helping people will bring positive results for the industry. Focusing on profits is not something all of them are willing to do right now. The companies are getting more business than before. It is due to the new subsidized rates they are offering to customers and restaurants. Despite the pandemic, it has become a win-win situation for all the parties involved.
Importance of Food Safety When Using On-demand Food Delivery Services
There have already been restaurants that allow customers to track food sources right back to the farm. But it is not entirely possible to practice it. With the rise in COVID-19, cleanliness, and food safety in the supply chain has become crucial.

The focus shifted from efficiency and quick service to safety. It is not surprising that following the new safety standards will slow down deliveries. The time taken to deliver a food parcel has increased in the past two months. Many customers appreciate the safety standards. They are fine with the delays and understand the importance of these measures.
Yet, there are and will be customers who do not like delays. While nothing much can be done about it, food businesses should not compromise on the new procedures. Wearing gloves, using sanitizers, washing hands often, are necessary. Packing food in clean surroundings is vital.
The GS1 initiative will assure customers that the food is clean and safe to consume. Every food container has a unique code, GTIN. You can use it to track the sources, operators, merchants, providers, and suppliers involved in the supply chain.
Importance of Contact-Free Food Delivery
On-demand food delivery apps have come up with a new feature called drop-off option or leave at my door options. This feature allows customers to give instructions to drop off the parcel so that they can pick it up without personal contact. Customers can select the contact-free delivery option when ordering food through the apps.
Delivering companies are also doing their bit to facilitate safe food deliveries. They are providing gloves and sanitizers to delivery personnel. Though there is no evidence of the virus spreading through food, the same cannot apply for containers. By practicing contact-free food delivery, the risk of spreading the virus gets reduced by a good percentage.
Most customers are now opting for contact-free food deliveries. Statistics show a definite increase in the use of that feature. The feature began as an idea to help people leave instructions to deliver parcels even if they are not home. But the pandemic has brought a new definition and meaning to the feature.
It has become a safety shield to protect the delivery-personnel and customers. Businesses say that customers enquire about the safety and delivery options before ordering food. Senior citizens and patients are making use of this feature now!
Increase in Demand for Local Food Deliveries
The big restaurants have shut shop for a while due to a lack of customers and employees. But local food businesses are open and running. They are finding a way to prepare food using safety precautions. But to deliver the food, they need to tie up with on-demand delivery platforms. Many local food businesses have already done that. They are delivering contact-free food to everyone, including patients, and elders in their localities.
Recently more than 40% of the local businesses have switched to online deliveries. Around 54% of people do not want to visit a restaurant. It is a profitable move for local food businesses and customers.
Ubereats, Swiggy, Deliveroo, and Grubhub are some of the most used food delivery apps in the market. Food businesses can now have an app with similar features in two days. Why spend time and money on developing a new one? Get Dinedoo, an On-demand food delivery application, which does everything like the famous food delivery apps.
Do you already own a food business? Are you planning to start one? Do you want to be a service provider by connecting restaurants to customers? Is your major focus on home deliveries? This app is for you. Dinedoo works on Android and iOS platforms. It can be customized as required by the business owners.
Change the color scheme of the app and add the logo of the brand. Include additional features. Make the app unique and exclusive for your business. No one will know that you have developed the app using readymade software.
Don’t wait for weeks and months for the app to be ready. Spend just two days on customizing the app. Dinedoo will be fully ready to use. Launch the business or the app as soon as possible. Help people order food from the safety of their homes.
Why let COVID-19 push you into a corner? Employ those in need. Deliver food to those who order. Keep the businesses running with a cost-effective solution.
Challenges Faced by On-demand Food Aggregators
We cannot deny the increasing dependence on on-demand food delivery services. At the same time, it is all roses for the companies. The pandemic has changed the routine and disrupted every service/ system. Online food deliveries are no exception.
The only difference is that the companies have stepped in their game and faced the challenges head-on. But it is not over yet.
Customer Loyalty: This is the biggest of the challenges. Most people have more than one app installed on their mobile phones. Depending on their mood, the price, and the speed of delivery, they use any of these apps. There is no guarantee that a customer using UberEats will not use Swiggy or Grubhub to order food.

Delivery Time: People demand fast delivery services. It is not possible in all instances. Traffic, food preparation, and the availability of delivery personnel can cause delays. Now the pandemic is creating even more trouble. Even a few minutes of delay can cause customers to move over to another service provider.
Competition: Big companies are already ruling the market and competing with each other. Startups will need to provide exceptional services to make an impact in the market.
Future Trends in Ordering Food Online
As people prefer on-demand food deliveries, here are some of the trends we see for the future. 

  • Youngsters and millennials form a majority of the active users of these apps.
  • You can now order food through tweets, smart TVs, smartwatches, and virtual assistants.
  • Soon food will get delivered through drones and robots for faster service and contact-free deliveries.
  • There are apps to order food for pets.
  • Food wastage is being controlled by giving away uneaten food to those in need through the app.

We can safely say that online food deliveries are here to stay. More and more companies are looking at building apps to cater to these demands. But we know that it takes a lot of time to develop an app from scratch. With readymade software, Dinedoo, these companies can launch their apps in two days and start business operations.

Contact us to know more. Drop your details here.